FAQ's
Got questions Thinking state about ENERTIVA ?
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BEFORE YOU SEND
Safety & Health
A few details can help us resolve your question faster.
1. How does NEXUS™ Patch work?
NEXUS™ uses transdermal delivery technology to release active ingredients through the skin over several hours, providing a convenient alternative to traditional oral supplements.
2. How long should I wear the patch?
Wear one patch for approximately 4–6 hours, then remove and discard.
3. Where should I apply the patch?
Apply to clean, dry, hair-free skin such as:
- Upper arm
- Shoulder
- Abdomen
- Upper back
Rotate application sites between uses.
4. How soon will I notice results?
Individual responses vary.
Some users notice benefits after the first use, while others experience gradual improvements with consistent use over several weeks.
5. Can I wear more than one patch?
Unless otherwise directed, use one patch per application.
6. Can I use different NEXUS™ formulas on the same day?
Yes.
NEXUS™ formulas are designed for flexible use. You may choose the formula that best fits your daily wellness goals.
7. What if my skin becomes slightly red?
Mild redness after removing the patch can occur due to the adhesive and usually disappears within a few hours.
Discontinue use if irritation persists.
8. Can I shower or exercise while wearing the patch?
Normal daily activities are fine.
For best adhesion, avoid excessive sweating, swimming, or soaking the patch during use.
9. Is the patch waterproof?
The patch is splash-resistant but not designed for prolonged water exposure.
10. Is NEXUS™ intended to diagnose or treat disease?
No.
NEXUS™ is intended to support general wellness and is not intended to diagnose, treat, cure, or prevent any disease.
11. Who should not use NEXUS™?
Consult your healthcare provider before use if you are:
- Pregnant or nursing
- Under 18 years of age
- Taking prescription medications
- Managing a medical condition
12. What if the NAD+ vial doesn’t fully dissolve?
For NEXUS™ kits containing an NAD+ vial:
- Shake firmly about 10 times after adding the solution.
- A small plastic center plug may remain visible. This is part of the vial closure and will not dissolve. It is normal and should not be used.
13. When will my order ship?
Orders are typically processed and shipped within 1 business day after your order is placed. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
14. Do you offer free shipping?
Yes. We offer free standard shipping on orders of $500 or more. Shipping fees for orders below $500 will be calculated at checkout.
15. What’s your return policy?
Due to the nature of our products and applicable health regulations, we are unable to accept returns or exchanges.
If your order arrives damaged, defective, or incorrect, please contact us at enertivameds@gmail.com within 7 days of delivery. Our support team will review your request and arrange a replacement if applicable.